Have a question about your Libre?

Read below for our most frequently asked questions. If you don’t find the answer, please contact info@libretea.com

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We recommend viewing our Introduction to Libre video on youtube - http://youtu.be/lqtjwkGRruU

General

Q. Can the Libre tea glass be used for hot and cold tea?
A. Yes, the Libre tea glass is thermal because it is double walled – so hot tea stays hot and cold tea stays cold.

Q. Can you use a tea bag in the Libre tea glass?
A. Although the Libre tea glasses are designed for loose leaf tea, they can also be used with a tea bag.

Q. How long do the tea glasses keep tea hot?
A. The Libre Glass’n Poly keeps your tea hot for approximately one hour, the Glass’n Glass model keeps it warm a little longer: approximately one hour and fifteen minutes.

Q. Where are the Libre tea glasses made?
A. Libre tea glasses are made in China.

Q. Can Libre Glasses be put in the dishwasher or microwave?
A. No, Libre Tea glasses should be washed by hand and never put in the dishwasher..

Q. Can I pay using a Paypal e-check?
A. FROM PAYPAL SITE: It can take several business days for your e-Check transfer to complete and the recipient can use the funds from your payment. Here are estimates based on which country your bank account is from.

U.S. - up to 4 business days
Canada - up to 8 business days
UK - up to 9 working days
Australia - 7-8 working days

Your e-Check payment does not appear in our account until the transfer is complete so when you choose this method you cannot choose express shipping.

Q. What type of glass is used in the Libre Tea glasses?
A. Borosilicate glass – glass that is used for scientific equipment – similar to 'Pyrex'.

Libre Glass 'n Glass style:

Q. What do the Chinese characters say in English?
A.  As you may know, it is very challenging to directly translate Chinese to English – the closest translation is “Plum blossoms are here and spring is here, friends are coming for tea.”

Q. Is there a risk of hot water breaking the glass?
A.  The inner glass is a glass designed to withstand high temperatures of boiling water and will not break.

Q. What if the filter falls through and into the glass?
A. There are small metal tabs on the sides of the filter itself and these can be gently pulled away from the filter. You may need a small edge to pull out with (we’ve found that a fork prong works well!)

Q. Will the Libre Glass’n Glass break?
A.   If the Libre Tea Glass’n Glass is treated like any other glass drinking vessel, it should not break. Due to the nature of glass however, there is a risk of breaking if dropped or hit.

Libre Glass 'n Poly style:

Q. Will the Libre Glass’n Poly break?
A.  This Libre is designed to be much more durable than the Glass’n Glass, with customers reporting drops on kitchen floors and the street without breakage.  Like any travel mug however, there is always a possibility for breaking, and reasonable care should therefore be applied when using your Libre Glass’n Poly.

Q. What do I do if I have a tea glass that leaks?
A.  Check to ensure that rubber seals are in place in both the filter connector and the lid. Also ensure there are no tea leaves on the threads where the pieces twist together, and that these surfaces are dry, as tea bits and water bubbles can compromise the seal.

If your tea glass is still challenged please contact us at info@libretea.com and describe where the leakage is coming from.  We will ensure that it is fixed or replaced, so that you can continue enjoying tea moments.

Q. Will the lid fit onto the tea glass?
A.  Yes the lid will fit directly into the tea glass if you choose to omit the filter connector after steeping, or choose to use it for any of your favourite non-tea beverages.